Thank you for sharing your feedback with us. However, we're sorry to learn about your experience with the overly responsive joystick.
This sensitivity is often an intentional design to ensure immediate reaction for user safety, but we understand that it can take some getting used to. It might be helpful to know that many users have reported becoming more comfortable with the sensitivity level after using the scooter for a little longer, as it allows for precise maneuvering once you've adjusted to it.
Nevertheless, your comfort and safety are our top priorities. If you continue to find the responsiveness an issue, please don't hesitate to contact our support team at (888)-217-1606. We're here to help with tips for easier handling or to discuss potential adjustments if necessary.
Thank you for choosing us, and for your honest input. It plays a vital role in our continuous effort to improve our products and services.