Skip to content
Need A Better Price? Call 888-217-1606
Need A Better Price? Call 888-217-1606



Cancellations and Return Policy


Any order placed with Mobility Department can be canceled until the unit has shipped from the warehouse. 

If your order has been assigned tracking information, the order absolutely can not be canceled.

Instead, you must go through the return process explained in detail below. 

Product Quality Guarantee:

Mobility Department works with each customer individually to ensure that the quality of the product is nothing less than brand new. 

If your item is damaged in transit, we will file a claim for you and replace your item free of charge or give you a full refund.

The same applies if the item is faulty or malfunctioning after assembly and initial use. All purchased items come with a manufacturer's warranty so you can request product labor, parts, or, if absolutely needed, a replacement. 

30-Day General Return policy:

Returns due to buyer's remorse will be assessed case-by-case. To be eligible for a return:

  • Start the return process within 30 days of delivery.
  • The item must be in all of its original packaging, brand new, and never used or assembled.
  • The customer must pay for return shipping and a 25% restocking fee.

Final Sales: All purchases of Afikim, Journey Health, Green Transporter, and other custom-made items are non-returnable and non-refundable.

Contact us at to discuss your situation.

Return Process

To start a return, email with:

  • Order Number
  • Date of Delivery
  • Reason for return

If the item meets return criteria, we'll provide a shipping quote, which you must pay. We'll then send a return label, and you're responsible for preparing the item for shipment. After inspecting the returned item, we'll issue a refund using your original payment method.

Note If the returned item is incomplete or not in brand new condition, Mobility Department reserves the right to issue only partial credit based on the manufacturer's discretion. 


Be present for the delivery and inspect the package thoroughly.

If there's damage or missing parcels, note it when signing the BOL (for freight deliveries) or report it to the ground shipping carrier within seven days.

Take photos and videos, then send them

We'll process an insurance claim with the manufacturer.

Call 888-217-1606 for assistance.