I had a missing charger with shipment. I placed a call to customer service and the issue was solved without delay. I received the charger in 2 days. Pleased with services.
When I see people on other scooters I feel like they're driving a Ford and I'm driving a Porsche. Loading it in my van is so easy. I just tip it back, roll it on the small anti-tip wheels until the front wheels are in the van side door, lift the back and push.
This chair arrived to me very well packaged from the start. I was impressed with that after unpacking it and getting it and using it it is giving me the freedom to go out again and Shoppe and move around with five back surgeries. It was very difficult for me to walk any type of distance, I now have the freedom again to enjoy life. I am very well pleased with the product. I’m about two months now and I will continue to keep everybody informed.
Easy to set up and operate. Exactly as described and depicted. Push button opening and closing. Lightweight and portable. Easy to pop into car trunk. An honest vendor.
The megatrone folding mobility scooter has definitely proven to be an improvement over our previous scooter regarding loading and unloading from our vehicle. Quality construction appears to be as durable as more expensive scooters. Airline travel is also sure to be easier since the unit only weighs 57 pounds with the battery.
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Lost Items Policies
An order is considered “Lost” if it is not marked as “Delivered,” and if 8 days have passed since the last tracking status update.
Or if 3 days have passed since the last estimated delivery date provided by the carrier, and no delivery or update to status has been made.
A claim can be filed after 6 days and not later than 30 days.
What We Don’t Cover
We will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address or if the customer refuses a delivery.
We will not consider a package “lost” if the customer entered the wrong address at the time of purchase.
We will not consider a package “lost” if it is marked “pre-shipment,” “label created,” or “shipment information received.”
We will not consider a package “lost” if the order is stuck in customs for any reason.
Stolen Items Policies
We will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it, and no other people or neighbors are aware of its location.
A claim can be filed after 2 days but not later than 14 days of the “marked delivery date
A Package must be picked up within 12 hours of delivery; after that, we are not responsible for stolen packages.
Damaged Items Policies
We will consider an item “damaged” if it’s unusable. Supporting pictures or videos of the damaged items is required
What We Don’t Cover
We will not consider an item “damaged” if it shows any manufacturing defects or marks that we suspect may have occurred before shipment, for example, the box or packaging does not show signs of mishandling. Please contact the store for any manufacturing issues.
A claim can be filed within 30 days of the “marked delivery date.”
Additional Policies
If we ask for additional supporting evidence, or a police report, or a notarized letter, and we don’t receive it within 45 days, the claim will be closed and can’t be reopened.
If a chargeback has been filed with the bank for this order, this order is no longer qualified for a claim.
*A notarized letter or police report may be required based on the order amount and if the filler of the claim has a suspicious background