Call 888-217-1606 and talk to a certified mobility scooter specialist or place an order on the phone!
FSA/HSA Payments Accepted
Removable Headrest for Folding Power Wheelchairs:
This headrest is designed for easy installation and use, offering added comfort and support. Compatible with popular folding power wheelchair models such as the Air Hawk, Eagle, Electra, Falcon, and Phoenix, it's a convenient addition to enhance your wheelchair experience.
This Product will ship to you for free.
Large and heavy items will be shipped via freight LTL delivery.
You will schedule an appointment with the shipping company once it arrives at your local freight center to plan a time for delivery.
You will be required to sign at the time of delivery.
Products under about 150 Lbs. will ship via ground shipping by FedEx or UPS.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. ย We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. ย If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@MobilityDepartment.com
At Mobility Department, shop only forย high-quality warranted products.ย
We areย authorized to sell for each brand featured on our catalog and each product comes standard with a free manufacturer'sย warranty.
We work with all customers personally to ensure satisfaction with every purchase.ย
If you have anyย questions about a product or brand, please call 888-217-1606 or email us at info@MobilityDepartment.com
What if there is damage during transit?
Please inspect the condition of your item and its packaging upon delivery, If there is any visual damage to the item or its packaging, please make note of that on the Bill Of Landing for any freight shipment.ย
Contact usย immediately with your order number and photos/videos to show any damage that might have occurred.ย
We will eitherย replace the item or give you instructions for return shipping and a full refund.ย
Our Happy Customers
The #1 Trusted Name in Mobility
Mobility Department has served over 3000 customers
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Call (888) 217-1606 and let us help you gain independence!
Shipping Protection Protects against lost packages, damaged items, or theft.
Priority Support Get access to our friendly support team, rated highest in customer satisfaction.
Fast Replacements & Refunds Enjoy quick replacements or refunds on approved claims with one of the bestย approvalย rates in the industry.
Lost Items Policies
An order is considered โLostโ if it is not marked as โDelivered,โ and if 8 days have passed since the last tracking status update.
Or if 3 days have passed since the last estimated delivery date provided by the carrier, and no delivery or update to status has been made.
A claim can be filed after 6 days and not later than 30 days.
What We Donโt Cover
We will not consider a package โlostโ if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address or if the customer refuses a delivery.
We will not consider a package โlostโ if the customer entered the wrong address at the time of purchase.
We will not consider a package โlostโ if it is marked โpre-shipment,โ โlabel created,โ or โshipment information received.โ
We will not consider a package โlostโ if the order is stuck in customs for any reason.
Stolen Items Policies
We will consider a package โstolenโ if the package is marked โdeliveredโ but the customer did not receive it, and no other people or neighbors are aware of its location.
A claim can be filed after 2 days but not later than 14 days of the โmarked delivery date
A Package must be picked up within 12 hours of delivery; after that, we are not responsible for stolen packages.
Damaged Items Policies
We will consider an item โdamagedโ if itโs unusable. Supporting pictures or videos of the damaged items is required
What We Donโt Cover
We will not consider an item โdamagedโ if it shows any manufacturing defects or marks that we suspect may have occurred before shipment, for example, the box or packaging does not show signs of mishandling. Please contact the store for any manufacturing issues.
A claim can be filed within 30 days of the โmarked delivery date.โ
Additional Policies
If we ask for additional supporting evidence, or a police report, or a notarized letter, and we donโt receive it within 45 days, the claim will be closed and canโt be reopened.
If a chargeback has been filed with the bank for this order, this order is no longer qualified for a claim.
*A notarized letter or police report may be required based on the order amount and if the filler of the claim has a suspicious background
FSA/HSA Payments Accepted
