Dear Debra,
Thank you for reaching out with your concerns regarding the transport chair.
As we discussed over the phone before your purchase, we clarified that the transport chair is not a wheelchair and is not intended for all-day use. It is designed for short trips and quick transport, which is why it typically does not come with brakes.
Initially, you considered the Feather Chair 13.5, but you mentioned that it was too heavy. We explained that the quick-release wheels would reduce the weight to 13.5 lbs, as clearly stated in the product description. However, you chose not to try the quick-release wheels and instead opted for the transport chair.
For safe loading and unloading of a passenger in the transport chair, we recommend:
Having an attendant present to hold the chair steady.
Using a secure, flat surface to prevent any movement.
Referring to the user manual for specific safety instructions.
We are here to assist you further if you have any additional questions or need support.
Best regards,
Matthew Douglas
Customer Support Team
MobilityDepartment.com