Joerns Arise® 1000 EX

Joerns Healthcare, Inc. warrants the Arise mattress replacement systems and overlays to be sold free from defects in workmanship and materials, under normal and proper use. Warranty periods vary. Check with your customer care representative. Damages arising from improper use will not be covered by this warranty.

Improper use is defined as, but not limited to, those caused by:

• Burns

• Use of improper chemical agents

• Needle punctures, cuts or abrasions

• Excessive loads

• Staining

• Negligent or excessive usage

• Improper maintenance, handling and/or cleaning

• Failure to use in the manner indicated in the Arise user manual

Any modification, repair or alteration done to the Arise that was not authorized in writing by Joerns Healthcare will void this warranty.

Damage caused by use in unsuitable environmental conditions, abuse or failure to maintain the product in accordance with user and service instructions is not covered.

Parts

Joerns’ Arise contains various parts that wear from normal use. Joerns Healthcare’s obligation under it’s warranty is limited to supplying replacement parts, servicing or replacing, at its option, any product which is found by Joerns Healthcare to be defective.

When requested by Joerns Healthcare, parts must be returned for inspection at the customer’s expense. Credit will be issued only after inspection.

Service

Most service requests can be handled by the facility Maintenance Department with assistance from the Joerns Healthcare Product Service Department.

Most parts requested can be shipped next day air at the customer’s expense.

Should a technician be required, one will be provided by Joerns Healthcare, at our discretion. Only the Joerns Healthcare Product Service Department can dispatch authorized technicians.