2 Year Medical Devices & Equipment Replacement

Exceptional! We are thoroughly happy with the product 😀 and will be ordering in the future if we need any other items from this company

My wife has Parkinson Disease, so it is difficult for her to walk long distances, like walking in a mall. She loves the scooter. My complaint is that on her first use, a screw/nut from the seat back came loose and was lost. On 5/7 I contacted Ella Maeyamaro and she first told me to buy a screw at a hardware store and then when I told her I just bought it a week ago, I was told they would send me the screw. It is now 5/16 and still no screw/nut. When the scooter arrived it was missing the Velcro for the carpet and I received it in two days. This is unacceptable and not what I expected. Can someone please see what the hold up is on sending me a nut and screw for the seat back. I have correspondence via email with Ella if you should need it. Since my wife relies on the scooter can you please expedite this request! Thank you.
Walt

Exceptional! We are thoroughly happy with the product 😀 and will be ordering in the future if we need any other items from this company

My wife has Parkinson Disease, so it is difficult for her to walk long distances, like walking in a mall. She loves the scooter. My complaint is that on her first use, a screw/nut from the seat back came loose and was lost. On 5/7 I contacted Ella Maeyamaro and she first told me to buy a screw at a hardware store and then when I told her I just bought it a week ago, I was told they would send me the screw. It is now 5/16 and still no screw/nut. When the scooter arrived it was missing the Velcro for the carpet and I received it in two days. This is unacceptable and not what I expected. Can someone please see what the hold up is on sending me a nut and screw for the seat back. I have correspondence via email with Ella if you should need it. Since my wife relies on the scooter can you please expedite this request! Thank you.
Walt